Quick facts about IRCTC

IRCTC is a Public Sector Enterprise under Ministry of Railways which handles catering, tourism and online ticketing operations of railways.

As per new Railway Catering Policy 2010 introduced by Railway Minister Mamata Banerjee Catering services provided by IRCTC were handed over to Indian Railways. Now IRCTC is in charge of catering services on few trains such as All Duranto Express, Frakkha Express, Maitree Express train between India and Bangladesh, Kandhari Express  and some Rajdhani Express trains.

IRCTC was incorporated on 27th September, 1999 and the fully fledged operations started on 3rd August, 2002.

On the first day o­­­f its commencement of e- ticketing service in the country, booked merely 27 tickets.

IRCTC started with small capital base 20 cr. TCS designed the ERP for IRCTC in 2006-07.

At present, IRCTC has 2.5 crores registered members and taking revenue in to consideration it is still 35% of Indian Railways.

38.4% of IRCTC users in India use Net Banking / Debit Card for purchasing tickets online. 22.4% purchased tickets via Credit Cards and 15% via Cash Cards. 23.7% people purchased ticket via other option available such as agents, supported ecommerce etc.

According to reports, presently IRCTC holds 58 servers and recently added 10 more servers. Of the 8 lakh people who log on simultaneously between 8 am 8.10am, only 50,000 manage to get tickets. Successful transactions a minute are only 1,500-2000.

At the peak time i.e., in the morning hours, transactions are around 80,000.

So, Advance money that IRCTC pays Indian Railways every day is 50 lakhs.

Also, IRCTC ventured into air ticketing services in May 2010.

After the existence of IRCTC, rail ticket booking has become much easier as it pioneered internet based ticket booking through its website as well as from mobile phones.

To book railway tickets online, you have to get connected to the IRCTC website by directly logging on to www.irctc.co.in and register yourself as you need to be a registered user to book tickets.

Ticket cancellations or modifications can also be done online. IRCTC offers both E-tickets and I-tickets. In E-ticket booking, you can book tickets online and take a print out of that where as I-tickets are booked online and delivered by post. e-ticket and i-ticket info. You can check pnr status to know whether your ticket is confirmed or not.

There is a program from irctc called ‘Shubh Yatra’ for frequent travelers where passengers can avail of discounts on all tickets booked round the year by paying an upfront annual fee.


In the year 2002 there were around 27000 tickets booked per day and now it has reached to 4.5 lakhs.

IRCTC’s highest ever per day booking is 4.96 lakh e-tickets on 13 July 2012.

Revenue of 27.16 crores in 2002 and now increased to 500 crores.

The growth has increased over years.

If you want to contact IRCTC, you can reach at care@irctc.co.in and Customer Support at 011-39340000



Comments are currently closed.